If you are not satisfied with your delivery due to receiving goods in poor condition as stated, we will replace the product/s in question as described in our return/replacement policy. If you prefer to receive a refund, please send an email to firstname.lastname@example.org with clear photos of the defect/problem and once verified we shall process your refund.
In order to provide you with the best service & these excellent products we require certain personal information from you. Your delivery address, billing address, contact email and phone number are all required in order to deliver the products to you. In case of delays or unexpected delivery issues we require your number so that we may contact you quicky in order to best resolve the delay. This data is kept so long as you are a customer of 39 degrees South and is kept secure and confidential, we do not share this information with any other organization or entity. If your account has been inactive for 2 years, we delete this information. You may update your personal data within your account profile on our website at any time.