We prepare and pack your seafood order the day it ships to ensure maximum freshness and quality. All products are picked fresh and packed carefully in a reusable, insulated cool box containing plenty of food grade frozen gel packs for optimal temperatures in transit.
An outer double skinned corrugated box further protects your products from heat and vibration.
The individual portions or packs within the cooler are vacuum-packed and chilled (with the exception of “Hiramasa” Kingfish and Southern Blue-Fin Tuna, which are both cryogenically flash frozen).
Live Oysters and Lobstersare “seasoned” in our cold seawater holding tanks for a few days to adjust them to a cool shipping temperature andpacked using seawater-soaked paper to ensure moisture levels are maintained and to provide cushioning for the lobsters. Oysters are packed in specially designed wooden boxes to keep them together and upright.
How should I store my seafood?
Both the Southern luefin Tuna and the Hiramasa Kingfish have been cryogenically flash frozen – a process which retains the “just caught” taste, texture, smell and appearance of the fish. These fish can be stored in your freezer for months. Thaw them in their unopened packages in the refrigerator for 12-15 hours, they will keep for up to 1 week in a refrigerator within their original vacuum packs, or once opened for 3 days refrigerated in an airtight container or zip lock bag.
We want you to be completely satisfied with the quality of our 39°S products. If you receive products that are materially damaged or have other substantive problems, we will replace your products free of charge. To request a replacement, please contact us at email@example.com with details within 7 days of receipt of products. If it is conveniently possible to photograph the problem and attach a photo to your email, we would appreciate it. This is not a requirement but will help our QC department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order.
We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.
In addition to one-time purchases, we provide routine delivery bi-weekly, weekly, or monthly. All you’ve got to do is make your selection, click “Subscribe,” and tell us how often you’d like it delivered in the checkout process.